Notice

In order to provide a wonderful event for everyone to visit, we would like you to read and following notes below. Thank you for your cooperation.

【NOTE】
  • This event and the exhibited items in this event are intended for customers over 15 years old. Childern under the age of 14 who are not accompanied by a guardian are prohibite to enter the venue.
  • For certain reasons of the venue,queuing up from the night before the event, or early in the morning of the event are prohibited
    ※Please be aware that there will be penalty for whom do not follow the rules of the event.
  • Please note that the organizer or the venue will take no responsibility for accidents, incidents and theft, etc. occurred in the venue.
  • The date and time of the event and the contents of the event maybe changed occasionally .Please check the latest information on this site.
  • 介助が必要な方、車椅子で入場される方は事前にお問い合わせください。
  • Please inform our staffs if you feel sick or uncomfortable in the venue.
  • There are no restrooms for visitors within the venue.
  • Please refrain from making any phone calls in the venue as it may distrub other visitors.
  • Please note that visitors may be reflected on the news or websites about the event.
  • Please refrain of standing or stopping at the same area continuously as it would distrub other visitors.
  • Organizer will maintain the right to get whom interference the event away from the venue.
【ABOUT photographing inside the venue】
  • All exhibited items in the event are allowed to be photographed.
    ※All photos or movies of exhibited items in the event are allowed to be upload in the internet.
    ※Photographing of the guests who praticipate in the event or the monitors inside the event are prohibited
    ※Please aware the copyright infringement on video / music.
  • Please refrain of photographing other visitors.
  • There is a risk of infringing privacy rights, portrait rights, if you publish photos / videos of other person on the net.
  • Do not distrub others while photographcing

    ※EXMAPLE
    ①Photographing over a long period of time
    ②Photographing with tripod or a stepladder
    ③Other acts that distrub the operation of the venue
    ※If you are in trouble with a third party due to being photographed, you have to bear the responsibility to settle it down.

ABOUT THE EVENT AND THE VENUE Q&A
Q1.
Can I eat and drink inside the venue?
A1.
Please do not EATand DRINK within the venue. It may disturb other visitors.
Q2.
Can I take my drink in a water bottle or a plastic bottle into the venue?
A2.
You can bring your drink with you, but please do not consume it within the venue.
Q3.
Can I smoke inside the venue?
A3.
No smoking is allowed anywhere within the venue. You may smoke in the smoking area ouside the venue.
Q4.
Is there a cloakroom in the venue?
A4.
There will be no cloakroom or a facility to leave your luggage in inside the venue.
Visitors will be responsible for their own belongings.
Q5.
Are there any restrooms in the venue?
A5.
There are no restrooms for visitors within the venue.
Q6.
Can I bring camera to the venue?
A6.
Yes, you may bring in a camera, all shooting and recording is allowed expect for the live show and the guests.
Q7.
Can I use my mobile phone inside the venue?
A7.
Please refrain from using mobile phones and mobile communication devices (making phone calls) within the venue as it may cause disturbance to other visitors. There is no restriction on the use of mobile phones once you exit the venue.
Q8.
Are pre-school children allowed to enter the event?
A8.
Pre-school children are not allowed to enter the venue without a guardian. Please make sure that they are accompanied by their guardian.
Q9.
Is there anything prohibited to bring into the venue?
A9.
Visitors are not allowed to bring any objects that are hazardous and prohibited by law.In addition, we do not have space to keep any Strollers / pushchairs inside the venue.
Q10.
Can I enter the venue with a pet?
A10.
Pets are not allowed in the venue. (Except for service dogs)
Q11.
Are there any designated parking spaces?
A11.
There will be no designated parking spaces for TAMASHII NATIONS 10th Anniversary WORLD TOUR “OSAKA” Please use nearby parking places. Please note that we will not provide any courtesy service for the use of the nearby parking places.
Q12.
Can I queue up from the night before the event?
A12.
For certain reasons of the venue, queuing up from the night before the event, or early in the morning of the event are prohibited.
※Please be aware that there will be penalty for whom do not follow the rules of the event.
Q13.
Can I make re-entry?
A13.
You can enter and exit the event freely.
Q14.
What are “Display Only”(参考出品) displayed at the exhibition in the venue?
A14.
“Display Only” are prototype products that specially prepared for this event.
Since the sales of those prototype products are not yet to be decided, “when to launch them” or “how much are they” are all indeterminate at this moment.
Q15.
There is an exhibited item that I wanted and have failed to purchase it, would you sell it to me?
A15.
We are sorry but we cannot sell our exhibited items to visitors regardless of whether they are prototypes or products currently available in the market.
Q16.
I want to ask about TAMASHII NATIONS products.
A16.
We do not answer any question which is not relate to the event.

Inquiries about products
BANDAI Customer Center +81 (0)570-041-101

● 10 am - 5 pm (except holidays, summer and winter holidays)
If you cannot connect through the navi dial, you use PHS, IP phone to call
+81 (0)4-7146-0371

Q17.
How can I get “NOSHIDARUMA” of DARUMA CLUB ?
A17.
Please read more information from this page
Q18.
How can I get the special stickers?
A18.
Please read more information from this page
Q19.
Can I photographe or record the live show?
A19.
We prohibited all photographing or recording about the live show. We will upload it online officially later.
Q20.
Can I ask the guests question during the live show?
A20.
Please refrain of asking question during the live show.
Sales Corner
Q1.
Can I use my credit card or electronic money at the Store section?
A1.
We accept cash, credit cards.
※For further details, please refer to FAQ page.
Q2.
What do I need to purchase goods?
A2.
●Order form (=オーダーシート)
Order forms will be distributed in the sales corner.
Please fill in the number of goods you wish to purchase as well as the payment method, then submit it to our staff at the Sales corner
At the sales corner, the staff will check the order form and prepare the products according to the number of purchase requests you fill in the order form.
Please check about the products and the quantity before you purchase.
We do not sell without the order form

Q3.
I would like to purchase items but I have already left the sale corner
A3.
Please queue up again and re-entering the sale corner to purchase..
Please note that there are a limited number of exclusive items to be sold on each day and they may become out of stock.
Q4.
Will I definitely be able to purchase the event’exclusive items if I go to the venue?
A4.
Sales of the items will end as soon as it reaches the scheduled number of items to be sold on each day of the event.
As the certain number of each item will be in stock on each day of the event, you may wish to revisit the venue on another day. However, items cannot be reserved or set aside.
Q5.
Can I have my receipt?
A5.
if you are pay by cash, you can get your receipt in the casher

There will be no re-issue of the receipt
No receipt will be issued for sales on credit & IC card.
We issue no receipt except at the time of purchase made.
Q6.
Can I purchase exclusive items of the event ouside the venue?
A6.

Some items are scheduled to go on lottery sale or pre-order sale after the event in Bandai’s official online shop “Premium Bandai Tamashii Web Shop.

Detailed information about all this items on the sales schedule and the starting day of pre-orders or order will be published on “Tamashii Web” and “Tamashii Web Shop” as soon as it is confirmed.
You can also purchase them in other venue of TAMASHII NATIONS 10th Anniversary WORLD TOUR


Q7.
What is the different between Lottery sale and Pre-order sale?
A7.

In pre-order sale, making orders guarantee the pruechase of the products.

In lottery sale, we carry out a draw and products will be sold to winners among the customers who made orders during the order period.
*In lottery sales, making orders do not guarantee the purchase of the products.


Q8.
Could you tell me the scheduled number of commemorative items to be sold in the event?
A8.
We cannot disclose the number of commemorative items to be sold on each day or during the event.
Q9.
.I would like to purchase ** exhibited in the venue.
A9.
You can only purchase exclusive items in the venue.
Also, exhibited products that are currently available on the market are displayed there for the purpose of exhibition only and not for sale in the venue.
Q10.
Are there any special gifts for purchasers?
A10.
No,there are not any special gifts for purchasers
Q11.
Would there any distribution of Numbered ticket?
A11.
No, you do not need Numberes ticket to purchase exclusive items.
About credit card payment
Q1.
What kinds of credit cards can be used?
A1.
■Credit cards of 6 companies can be used: VISA, Master Card, JCB, American Express, Diners Club and Discover Card.
Credit cards issued overseas can be also used.
Q2.
Can I pay in installments?
A2.
We do not acceot installments
Q3.
Can I use credit card in all cashier?
A3.
We prepare credit or cash cashier.
Please follow the guidance of the staffs before the cashier. The credit card payment waiting queue is the same as cash payment
Q4.
Can I use both credit card and cash at the same time?
A4.
We are sorry we do not accept that
Q5.
Can I use gift cards?
A5.
We are sorry, but we do not accept gift cards including those issued by credit card companies.
Q6.
Do you have minimum amount for a credit card payment?
A6.
You can use a credit card from payment of one item.